![]() ![]() Provided coaching, training new employees on call center operations, troubleshooting techniques, and collaborated on calls with new hires.Replace the placeholder text with your own. Creative Resume Template for Word + Free Cover Letter + Social Icons Modern CV Template Professional Resume Template Instant Download Item details FAQs. ![]() Double-click the template you want to use. In the search box, type Resume or Cover Letter. Opened tickets and maintained documentation to track tickets through resolution. If you need help creating a resume or cover letter, start with one of the dozens of professionally-designed resume and cover letter templates that are available in Word.Managed the overall customer call queue to ensure timely response to incoming customer calls.Its parameters include A4 page size of 210 x 297 mm, 0. Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system. The layout of this free Word resume template is divided into the area with the main info and the sidebar with secondary details.Diffused escalated customer situations while setting accurate expectations for issue resolution.Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction.Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool. Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries.
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